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Friday, September 26, 2014

Staffing Operations Manager – Chrysalis

Los Angeles, California 

Chrysalis is a nonprofit organization dedicated to creating a pathway to self-sufficiency for homeless and low-income individuals by providing the resources and support needed to find and retain employment. The Chrysalis program includes case management, job-readiness training, transitional employment opportunities, and job-retention services to nearly 4,000 clients each year. 
Job Summary 
The Staffing Operations Manager facilitates the daily activities of Chrysalis Enterprises’ (CE) alternative staffing social enterprise, Chrysalis Staffing. 
Reports To 
Director of Enterprise Programs 

How to Apply 

• Customer Service & Relations 
• Deliver consistently high levels of customer service to all customers, business owners, and other stakeholders ensuring that we meet or exceed all contractual obligations 
• Identify and respond to service issues quickly and professionally 
• Maintain records of executed contracts and ensure customers are billed accurately 
• Grow the use of services within existing accounts and quickly create rapport with representatives on new accounts 
• Work closely with CE team to identify process improvements, safe working practices and opportunities for growth 
• Ensure safety of all workers and that work is performed in compliance with OSHA standards and industry best practices 
• Develop, codify and enforce policies, procedures and forms for Chrysalis Staffing that is consistent with established CE standards 
• Interview, hire, train and place temporary Staffing clients out of three offices: Downtown LA, Santa Monica and the San Fernando Valley 
• Build-up and maintain a pool of workers with CE vocational training certification 
• Indirectly manage Chrysalis’ transitional workforce to meet customer and programmatic goals 
Client Support 
• Coach clients on behavioral and performance issues and take corrective action when necessary 
• Identify, develop and deliver vocational training modules to meet the needs of customers and increase the likelihood that Chrysalis clients are successful 
• Balance the needs of the social enterprise with the needs of Chrysalis clients 
• Act as liaison between Client Services and Chrysalis Enterprises 
• Adhere to all Chrysalis Enterprises policies and procedures 
• Support the Chrysalis Mission and adhere to the Chrysalis Code of Ethics 
• Other duties as assigned 

• College degree 
• 3-5 years business operations experience 
• Demonstrated knowledge of employment practices 
• Ability to work simultaneously on multiple, unrelated projects 
• Strong computer skills required, including Excel and database experience 
• A valid driver’s license and the ability to meet Chrysalis’ driving standards 
• Willing to work flexible hours depending on business needs 
• Successful candidate will be required to submit to a National Criminal Background Check 
• Excellent written and verbal communication skills 
• Must be able to relate to and work well with teammates, customers and Chrysalis’ client population 
• Experience working with at-risk or low-income populations is a plus 

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